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Tag: customer service

361 Paul Allen: How AI Can Supplement Our Humanity Instead of Supplanting It

Click HERE to receive SHRM number. When we talk about robots, machines, artificial intelligence, it’s usually within the context of something theorists call the singularity. That’s the moment when AI figures out […]

358 Robert Sutton: How to Spot Bad Friction and Create Good Friction in Your Workplace

Click HERE to receive SHRM number. When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of […]

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