358 Robert Sutton: How to Spot Bad Friction and Create Good Friction in Your Workplace
Click HERE to receive SHRM number. When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of […]
311. Mauro Porcini: Love ≠ Profit
Mauro Porcini was the first Chief Design Officer at both 3M and PepsiCo. He’s also author of the book, The Human Side of Innovation: The Power of People in Love with […]
