We believe in the power of growth! We would love to have you grow with us.
Are you a solutions-oriented people focused individual? Are you a team player? Do you enjoy fast paced work environments? Do you like to tackle a wide variety of tasks on any given day? This role might be for you!
Disruption Advisors is a cutting edge, high growth, tech enabled leadership development company thatactivates engagement and growth in leaders, teams, and organizations through our proprietary research and frameworks around human growth and development with our S Curve ™ utilizing our insight tool, workshops, courses, executive coaching, strategy and more.
We need an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, maintain customer satisfaction, create new solutions from existing clients to grow our impact and troubleshoot any challenges they encounter. Ultimately, an Account Manager oversees client success: contracts, and scopes to ensure deliverables are being met, client satisfaction and engagement with our suite of services and products and manages renewals and upselling opportunities (with our development team).
About You
- Comfortable and experienced engaging with senior and executive leaders
- Driven to achieve both individual and team goals
- Experienced in creating and managing processes in fast moving, rapidly changing environments
- Exceptional multitasking, prioritization, and self-direction skills
- Entrepreneurial orientation: you proactively solve problems and learn new tools quickly
- Exceptional communication and interpersonal skills
- You help your colleagues grow and become better versions of themselves
- Excited about being part of a remote, creative team
Responsibilities
- Serve as the lead point of contact for customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
- Work closely with project lead consultant
- Travel up to three times per quarter
Requirements
- Bachelor’s degree or at least 5 years of relevant work experience as an Account Manager, Key Account Managers, Sales Account Manager, Junior Account Manager, Client Relationship Manager, or relevant role
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (HubSpot preferred) and Microsoft Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to multi-task multiple account management projects at a time, while maintaining acute attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Warm and personable demeanor with ability to build rapport with stakeholders
Benefits
- Base Salary: $70,000 – $90,000
- Paid Holidays
- Unlimited Paid Time Off
- Possibility for additional pay in the form of bonuses
Disruption Advisors does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
How to Apply
This role will remain open until filled. The priority application deadline is November 28, 2022. Candidate materials will be reviewed on an ongoing basis and initial interviews will begin mid-late November.
To be considered, please submit a resume and cover letter (in a single word doc or PDF) expressing your interest in the position to corey@thedisruptionadvisors.com.
